FAQs
PAYMENT
How do I pay, and is it safe?
We exclusively use Paypal to handle all payments and credit card transactions. For more info, please make yourself familiar with Paypal’s privacy policy – viewable by clicking here.
I don’t have a PayPal account. Is there another way I can pay?
Paypal will give you the option to pay directly with your credit or debit card, without signing up for a PayPal account. Otherwise – no, not at the moment.
DOWNLOADS & MP3s
What format will my downloads come in?
Unless otherwise stated, all digital downloads are sold in MP3 format at 256KBps. Being the most widely used digital format, it should be playable on all media players and portable audio devices – all our music is DRM free. Any videos downloaded (deluxe versions, etc.) are in MP4 format. Any downloads purchased come in a Zip file and as such will need to be unzipped – you’ll need WinZip (available for free HERE) or a similar utility to unpack the files.
How do I get my downloads?
Once your purchase has been completed, you’ll be sent a notification of your order from the shop. If you’ve purchased any downloads, this e-mail will include a unique download code and a link at which to redeem the code. Your code will allow you up to 3 download attempts.
My download stopped during downloading – what do I do?
Your unique download code allows 3 attempts at downloading your purchase – if it fails, please revisit the link you were sent and enter your code again. If there are further problems after 3 download attempts, please don’t hesitate to get in touch with us – shop@sucioperro.com or digital@sucioperro.com.
SHIPPING & DELIVERY
How much is postage?
At the moment our postage cost is £1.50 – for every order, regardless of where you are. This isn’t a big money-making operation – this is us, getting our music and merch to people who like our band, as cost-effectively as possible (and yes, obviously we’ll be happy the more we sell – it all goes back into the band!).
When will my stuff be sent out?
We generally send out all orders within 1-3 days of receiving them, with the exception of weekends and bank holidays. We post all orders out 1st Class with Royal Mail – meaning you should recieve your order the same week, at the very least.
My order hasn’t arrived/I got sent the wrong item/size, what should I do?
If there’s a problem with your order, don’t hesitate to get in touch with us – just e-mail shop@sucioperro.com with all the details relevant to your order and we’ll sort something out.
GENERAL
Can I place an order for such-and-such an item if it’s out of stock?
Unfortunately not. All the items available in the shop are the same items we take on tour, the same items we recieve from record distributors, t-shirt printers etc. etc. Once something is out of stock, it’s out of stock. If we ever get something re-pressed or re-printed, it’ll be put back online.